Faq

To place an order on our site, select the desired product or creation and add it to your basket. For personalized or made-to-measure creations, please fill in the corresponding form with all the information required to complete your project. Once we've received your request, we'll confirm the feasibility and details of the order before proceeding with production.

We accept payment by credit card (Visa, Mastercard, American Express), bank transfer or any other secure payment method available on our website. For customized orders, full payment or a deposit may be required prior to the start of production, in accordance with our General Terms and Conditions of Sale.

For standard products available in stock, any request for modification or cancellation must be sent to us promptly and remains subject to our agreement. For personalized or made-to-measure creations, once the order has been validated and payment made, it is not possible to modify or cancel the order. These products are neither exchangeable nor refundable, due to their specific and personalized nature.

As soon as your order has been dispatched, you'll receive an e-mail containing the tracking number and the link to your chosen carrier. For made-to-measure or customizable creations, we'll keep you regularly informed of the progress of your project, from design to final delivery. You can also contact our customer service department if you have any questions about the status of your order.

We offer standard or express delivery options, depending on the product and destination. Delivery charges are automatically calculated according to the weight, size and location of the recipient, and will be specified when the order is placed. For customized or personalized orders, delivery charges may vary according to specific transport and packaging requirements.

For products in stock, delivery in mainland France is generally made within 3 to 7 working days. For personalized or made-to-measure creations, the delivery time is longer and will be communicated to you when the order is validated. This lead time takes into account the production and quality control stages. D'Yrsan cannot be held responsible for delays caused by carriers or exceptional circumstances.

Standard haberdashery products may be returned within 14 days, provided they are intact, unused and in their original packaging. Customized or made-to-measure items are excluded from the right of return, in accordance with the law and our General Terms and Conditions of Sale. In the event of a defective product or error on our part, D'Yrsan undertakes to offer an exchange or a full refund, after verification of the returned product. Return shipping costs are at the customer's expense, unless otherwise stated.

Yes, we ship to many countries. Delivery times and costs vary according to the destination country and will be specified when the order is placed. Any customs duties, local taxes and import fees are the responsibility of the recipient, and D'Yrsan cannot be held responsible for these costs.

Customized or made-to-measure creations are designed according to your specific requirements. They require detailed information on dimensions, materials and finishes. Any modification after order confirmation is not possible, and these products are neither exchangeable nor refundable. However, D'Yrsan undertakes to keep the customer regularly informed of the progress of the project, and to guarantee that the product delivered complies with the agreed specifications.

Any complaint concerning a defective or non-conforming product must be made in writing within 14 days of delivery. For standard products, D'Yrsan will proceed with an exchange or refund after verification. For custom creations, we will seek an amicable solution, which may include correction or remanufacture of the product, depending on technical and contractual possibilities.